Return & Refund Policy

At Streetmodewear, we take pride in the quality of our apparel—from our premium hoodies to our everyday T-shirts. If you are not completely satisfied with your purchase, we are here to help you resolve the issue with a straightforward, fair, and completely transparent return process.

This Return & Refund Policy outlines our exact requirements, timeframes, and procedures to ensure a seamless experience from the moment you initiate a request to the final processing of your funds. By completing a purchase at Streetmodewear, you acknowledge and agree to the terms detailed below.

1. Executive Policy Overview

We believe that returning items should be just as easy as buying them. To remove the friction often associated with online shopping, we maintain a customer-first approach with clear windows of eligibility and zero hidden fees.

The table below provides a quick summary of our standard return and refund milestones:

Policy Parameters at a Glance

2. 30-Day Return Eligibility Criteria

To qualify for a successful return and full refund, items must be sent back to our facility within our mandatory eligibility window and meet strict physical standards.

• The 30-Day Window: You have exactly 30 calendar days from the delivery timestamp recorded by the carrier (USPS, UPS, or FedEx) to initiate a return request and drop your package in the mail. Requests initiated after this 30-day period are ineligible for a refund.
• Item Condition: All hoodies, T-shirts, and accessories must be returned in their original, pristine condition:
  • Unworn, unwashed, and unaltered.
  • Free from visible stains, odors, perfumes, smoke, or pet hair.
  • Equipped with all original product tags, labels, and packaging intact.
• Exclusions: Items marked explicitly as “Final Sale” at the time of purchase, or items damaged due to consumer mishandling, washing machine errors, or structural modifications, cannot be accepted for return.

3. Step-by-Step Return Process

To ensure your return is tracked accurately and processed without delay, please follow this step-by-step procedure. Do not send items back blindly to our corporate office without prior authorization.

1.Initiate the Request:Within 30 days of delivery.

Send a formal email to support@streetmodewear.shop with the subject line “Return Request – [Your Order Number]”. In the email, list the specific items (hoodies or T-shirts) you wish to return and the reason for the return.

2.Receive Authorization & Address:Within 24-48 Hours.

Our support team will review your request. Upon approval, we will issue a Return Merchandise Authorization (RMA) number and provide the exact designated warehouse shipping address.

3.Pack Your Items Securely:Include your RMA number.

Place the eligible items securely back into their original packaging or a durable shipping box. Clearly write your assigned RMA number on the outside of the package or print out the email thread and place it inside the box.

4.Ship the Package:Customer-selected courier.

Take the package to your preferred shipping courier (USPS, UPS, or FedEx). We highly recommend purchasing a shipping service that includes standard tracking, as Streetmodewear cannot be held responsible for return packages that are lost or stolen in transit before reaching our facility.

4. Refund Processing Timeline (7 Days)

Once your return package arrives at our receiving facility, it undergoes a standard quality control inspection to verify that the items match the criteria outlined in Section 2.

• 7-Day Processing Window: Once our warehouse team inspects and approves the condition of your returned items, we will issue your refund within 7 calendar days.
• Zero Restocking Fees: Streetmodewear does not charge any restocking fees, processing fees, or administrative penalties. You will be refunded the exact purchase price of the returned apparel.
• Original Payment Method: All approved refunds are issued directly back to the original credit card, debit card, or payment gateway (such as PayPal) used during checkout.
• Banking Institution Lag: While Streetmodewear guarantees the release of your funds within our 7-day window, please note that your bank or credit card company may require an additional 2 to 5 business days to post the transaction to your account balance. This timeline is governed entirely by your financial institution and is outside our logistical control.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged in transit, or completely different from the item you ordered, our policy overrides standard customer return liabilities to ensure you are made whole immediately.

• Reporting Window: Please inspect your package immediately upon delivery. Any issues regarding damaged or incorrect hoodies or T-shirts must be reported to support@streetmodewear.shop within 48 hours of the recorded delivery timestamp.
• Required Documentation: Please attach clear photographic evidence of the defect, the incorrect product, and the shipping label to your initial support email.
• Resolution: Upon verification, Streetmodewear will arrange for a replacement item to be shipped immediately or issue a full refund. For confirmed defective or incorrect orders, we will cover all associated domestic shipping corrections.

6. Order Cancellations

Because our order fulfillment cycle begins immediately following our daily 5:00 PM EST cut-off time (as detailed in our Shipping Policy), the window to cancel an active order is highly limited.

• If you change your mind after placing an order, you must contact support@streetmodewear.shop within 2 hours of completion.
• If your order has already entered our automated packing queue or has been handed over to USPS, UPS, or FedEx, we are completely unable to cancel the shipment. In this event, you will need to receive the package and follow the standard 30-day return process outlined above.

7. Customer Support & Contact Information

Our customer service desk is fully managed by professional agents dedicated to resolving your return or refund inquiries quickly and accurately.

Support Operating Hours

• Days available: Monday through Saturday (Closed Sundays)
• Hours of operation: 8:00 AM – 7:00 PM (EST)

Verified Contact Details

• Brand Name: Streetmodewear
• Support Email: support@streetmodewear.shop
• Physical Administrative Address: 904 Prairie St, Ford, KS 67842, United States