FAQs

Welcome to the Streetmodewear help center. To assist you as efficiently as possible, we have compiled the most common inquiries regarding our premium hoodies, T-shirts, shipping parameters, return windows, and secure payment processing.

If your specific question is not addressed below, our professional support team is readily accessible via email at support@streetmodewear.shop during our standard operating hours.

1. Shipping & Delivery Logistics

What are your shipping costs?

We offer a straightforward, domestic flat-rate shipping fee of $6.99 USD for all orders shipped within the United States. There are no hidden handling fees or distance-based surcharges added at checkout.

Where do you ship from, and what countries do you serve?

Streetmodewear operates out of our centralized fulfillment facility located in Ford, Kansas. At this time, we focus exclusively on serving domestic customers within the United States. We do not offer international shipping.

How long will it take for my order to arrive?

Your total delivery window is composed of two phases: Handling Time and Transit Time.

• Handling Time: 1 Business Day (Monday – Friday)
• Transit Time: 2 – 6 Business Days (Monday – Friday)
• Total Estimated Window: 3 – 7 Business Days

What is your daily order cut-off time?

Our daily administrative cut-off time is 5:00 PM (EST) – Eastern Standard Time, Monday through Friday. Orders placed before 5:00 PM EST enter our warehouse queue that same day. Orders placed after 5:00 PM EST on Friday, or at any time on Saturday and Sunday, will be formally processed on the following Monday morning.

Which shipping carriers do you use?

To ensure your apparel arrives safely, we partner exclusively with premier commercial carriers: the United States Postal Service (USPS), United Parcel Service (UPS), and FedEx. Our warehouse system dynamically assigns the most efficient carrier based on the volume, weight, and destination zip code of your parcel.

How can I track my package?

Once your order completes its 1-day handling window, an automated email containing a unique carrier tracking link will be sent to the email address you provided. Please allow 12 to 24 hours for the carrier’s digital system to register the physical barcode scans and display active location data.

2. Cancellations & Modifications

Can I change the size, color, or shipping address of my order?

Yes, but you must act quickly. Modifications to your shipping coordinates, apparel size, or garment color can only be executed within a strict 2-hour window following order completion. Please email support@streetmodewear.shop with the subject line “URGENT: Modify Order #[Your Order Number]”.

How do I cancel my order entirely?

To cancel an order for a full refund, you must notify our support team via email within 2 hours of placing your order. Once a package passes this 2-hour window, it enters our automated packing and shipping containers, making mechanical interception impossible. In that event, you will need to receive the package and follow our standard return process.

3. Returns & Refunds

What is your return policy window?

We maintain a customer-friendly 30-day return policy. You have exactly 30 calendar days from the delivery timestamp recorded by the courier to initiate a return request and place the items back in the mail.

Are there any restocking fees?

No. Streetmodewear charges $0.00 in restocking or administrative fees. If your return is approved, you will receive a full refund of the purchase price back to your original payment method.

What are the criteria for an eligible return?

All hoodies and T-shirts must be returned in their original condition: unworn, unwashed, unaltered, free of stains or odors (perfume, smoke, pet dander), and possessing all original tags and packaging.

How long does it take to receive my refund?

Once your return package is delivered to our warehouse and completes a standard quality check, we will authorize and issue your refund within 7 calendar days. Please note that your banking institution may require an additional 2 to 5 business days to clear the funds and post them to your statement balance.

4. Payment Methods & Security

What payment methods do you accept at checkout?

We accept major credit and debit card networks, including Visa, MasterCard, American Express, and Discover, as well as secure checkout via PayPal. We cannot accept cash on delivery (COD), bank wires, or personal paper checks.

Is my credit card information secure on your website?

Absolutely. Your financial security is our highest priority. Our entire checkout pipeline is fully compliant with PCI-DSS standards, and all connection points are fortified using active Secure Sockets Layer (SSL) encryption. Furthermore, Streetmodewear never views, logs, or stores your raw credit card numbers or security codes; data is safely tokenized directly to our payment gateways.

5. Apparel Operations & Sizing

Where can I find sizing information for your hoodies and T-shirts?

Each individual apparel page features a comprehensive, dedicated size chart detailing exact physical measurements (width, length, and sleeve dimensions). We highly recommend reviewing these parameters prior to purchase to ensure a perfect fit.

How should I wash my Streetmodewear garments to prevent shrinking?

To preserve the premium fibers and structural print integrity of your hoodies and T-shirts, we advise washing them inside-out in cold water with similar colors. Tumble dry on a low heat setting, or air-dry for optimal longevity.

6. Corporate Contact & Support Hours

How can I reach a customer support representative?

You can reach our professional support agents by emailing support@streetmodewear.shop. To protect your account security, please write to us using the exact email address associated with your purchase order.

What are your active hours of operation?

Our customer service desk is open and actively managed during the following timeframes:

• Operating Days: Monday through Saturday (Closed Sundays)
• Daily Hours: 8:00 AM – 7:00 PM (EST) – Eastern Standard Time

What is your physical business address?

Our corporate administrative headquarters are located at:

Streetmodewear 904 Prairie St, Ford, KS 67842, United States